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News Details

Consolidation In Business Travel Could Become A Necessity Amid A 63% Fall Of Trips In 2020, Says GlobalData

The COVID-19 pandemic has had a devastating effect on the business travel industry.

The international sector was by far the worst affected, facing a 75% drop in total trips.

Domestic business tourism also suffered, dropping by 56% (63% decrease overall in 2020).

As a result, the global business travel industry has lost billions in client revenue, creating an overcrowded marketplace among business travel agencies.

To survive the pandemic, some firms will need to consider mergers and acquisitions (M&A) to consolidate competition, drive revenue, and develop operational efficiency, says GlobalData, a leading data and analytics company.


The reduction in traveler demand has resulted in an overcrowded marketplace where business travel agencies are fighting for survival. These companies now have some tough decisions regarding their futures, and consolidation may be the most sustainable option for survival. We may see some Small and Medium Size Enterprises (SMEs) merge to give themselves more purchasing power in the industry. Alternatively, some major players could start to merge to reduce overheads and increase sales and revenue.

As organizations have scaled, so have business travel agencies. Corporate clients, once worth millions in revenue, are worth a fraction of the value now. Many industry commentators have argued that this is just a momentary shift. However, many business travel clients have adapted to the pandemic by becoming more efficient and innovative, developing new ways to communicate, likely leading to a reduction in travel demand for the long-term.

Bradley adds:

Analysts available for comment. Please contact the GlobalData Press Office: EMEA & Americas: +44 (0)207 936 6400Asia-Pacific: +91 40 6616 6809