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News Details

Vintage Hotel Group Selects Go Moment’s Ivy Smartconcierge to Enhance Guest Satisfaction

Go Moment™, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced Canada's Vintage Hotel Group, as one of its newest clients to implement their award-winning smartconcierge, Ivy®.

Vintage is an internationally-recognized hotel group comprised of 11 unique properties located in Ontario's picturesque Niagara-on-the-Lake region.

Vintage is known for creating memorable guest experiences, and its attention to detail has resulted in all Vintage properties earning Four Diamond Status.


Ivy communicates with guests and offers them with personalized, instant service through text messaging. The AI-powered smartconcierge analyzes previous guest interactions to understand and naturally respond to guest questions about housekeeping, F&B service, or anything else the front desk staff might typically address. Ivy's technology is so intuitive that guests feel as if they are messaging with a real hotel staff member. By using artificial intelligence to address the most common guest inquiries, Ivy also provides the hotel staff with more time to engage with guests and data about the guest's stay.

Set in the heart of wine country in the Niagara-on-the-Lake region, each of Vintage's 11 properties offers guests a distinct experience. Vintage Hotels has won numerous accolades from both Canadian and international media, including receiving the prestigious CAA/AAA Four Diamond rating many times over. Since 1997, Vintage has provided guests with individualized experiences in a luxury setting. By working with local farmers, vintners, and artists, Vintage Hotels has crafted an unparalleled experience for guests featuring world-class spas, fine dining, and great wine.

Ivy also benefits hotels by touching base with guests during the stay and asking how their visit has been so far. This feature allows the staff to identify and communicate with guests who have left low ratings, creating the opportunity to resolve any issues while they're still on the property. Conversely, guests who are enjoying their stay are prompted to leave a review on TripAdvisor. Because guests simply need to click a link to access TripAdvisor, they are far more likely to leave glowing reviews than if left to their own devices after check-out.

To learn more about Ivy and schedule a demo, visit .

For reservations and more information, visit