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News Details

Global Business Travelers Identify Top Challenges They Face on the Road

Time spent in transit is the most challenging aspect of business travel, according to a new report released today by the GBTA Foundation – the education and research arm of the Global Business Travel Association.

Layovers, changing a flight or train reservation mid-trip, the work environment while traveling and preparing expense reports also topped the list of most challenging aspects for North American business travelers.

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Alexandria, VA -- Time spent in transit is the most challenging aspect of business travel, according to a new report released today by the GBTA Foundation – the education and research arm of the Global Business Travel Association. Layovers, changing a flight or train reservation mid-trip, the work environment while traveling and preparing expense reports also topped .

The study, conducted in partnership with Sabre Corporation (NASDAQ: SABR), identifies the main challenges business travelers face during their travel experience while also looking to understand what organizations are doing to make this experience a better one for their travelers. The top pain points all have one thing in common – they are time consuming. Given that 72 percent of business travelers are middle management or higher, it is not surprising that they are concerned about losing time or having an adequate work environment.

"It is no secret that business travel drives business growth and face-to-face interactions help get business done," said Michael W. McCormick, GBTA executive director and COO. "Ultimately those who travel want to save time when possible, be productive and have a pleasant experience while accomplishing their business goals. A better understanding of the challenges business travelers face can help organizations better serve their road warriors as they work to provide the right tools, resources and policies."

"With advances in technology, corporate travelers are plugged in and connected more than ever before. While the technology is out there, this report demonstrates that we still have work do to make corporate travel more seamless, reducing the number of apps and tools needed to organize their trip, while also optimizing compliance and reducing costs," said Wade Jones, executive vice president and president, Sabre Travel Network. "It is critical we organize and align our resources to execute on integrating technology into a sustainable, data-rich platform that supports the business travel experience across the spectrum of planning and booking to reconciling expenses at the end of the journey."

Technology also makes an important contribution to business traveler satisfaction, enabling a more efficient travel process. Business travelers indicated a would enhance their travel experience with automated destination info, mobile expense reporting, itinerary management apps, safety tracking app and mobile payment topping the list. are far more likely than Baby Boomers to mention mobile payment. Mobile expense reporting and safety apps also top the list for the younger groups as well.

For a release focused on each region, please click here: , ,

An Insights Deck featuring global and regional insights on how to create a frictionless travel experience is available at .

The GBTA Foundation used a mixed-methods approach for data collection, consisting of an online survey of business travelers and in-depth interviews of travel buyers, travel management companies and human resource personnel in four different regions: Asia Pacific, Europe, Latin America and North America. Survey data was collected between March 28 and April 8, 2017, and 20 in-depth interviews were conducted between May 8 and June 2, 2017.