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Event Details

Webinar: Guest Experience Insights for 2020

December 05 - 05 2019
Webinar | Online
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Do you know what your guests want and are you delivering it? If only 25% of guests report issues that affect their experience and the majority say there's no fast or easy way to communicate those problems, how can you ensure you're providing superior service and delivering a great experience? The reality is you can't.A new consumer survey also found that superior service drives higher rates and more positive reviews and that recovering from service issues during a guest's stay can increase brand affinity and loyalty. By opening the lines of communication with guests and improving service, hotels have a huge opportunity to separate themselves from the competition and drive real business results.What you'll learn in this webinar:

Company Name : Phocuswright, Inc.
Website : https://www.phocuswright.com/
Email Id : info@phocuswright.com
Phone No : +1 646 380-6273
Fax No : +1 646 380-6273
Address : 116 West 32nd Street, 14th FloorUSA - New York, NY 10001